Shipping policy

Last updated: September 11, 2026.

Store Name: Roisar

Website: www.roisar.com

Business Address: 12001 Point Aux Chenes Rd, Ocean Springs, MS 39564, United States

Return Address: 12001 Point Aux Chenes Rd, Ocean Springs, MS 39564, United States

Support Email: hello@roisar.com

Support Phone: +1 913-946-8126

1. Where we ship

We offer free standard shipping for eligible orders within our shipping destinations.

We ship to destinations accepted at checkout and exclude destinations or products that checkout does not accept. Product, carrier, sanctions, weather, military-address or other restrictions may limit service. Checkout is the final availability check.

2. Processing

After payment approval, orders are processed within 1-3 business days. Our order cutoff time is 6:00 PM Eastern Time (ET). Orders placed after the cutoff, on weekends or holidays are processed on the next applicable business day.

3. Service and estimated delivery

Available services, carriers and tracking options are shown during checkout or in order communications. After the 1-3 business day processing period, orders typically arrive within 6-9 business days. Delivery times are estimates and are not guaranteed delivery dates unless a specific guaranteed service is expressly offered. If a material delivery issue occurs, please contact us through the published support channels so we can review the order and provide an appropriate solution.

4. Charges, tax and customs

Shipping is free for eligible orders. Any applicable taxes, duties or other charges, if required, are displayed at checkout or handled according to applicable rules. International orders may be subject to destination-specific requirements that are outside our control.

5. Address changes and failed delivery

Request a correction at the published support channel in the Roisar contact information before dispatch. We will reasonably assist but cannot guarantee a change after hand-off. Re-delivery or return-to-sender charges: any amount disclosed before purchase or permitted by law.

6. Delay, loss and damage

Report a missing, delayed or damaged shipment to the published support channel in the Roisar contact information within a reasonable time after discovery and within any period required by law. Keep packaging, photos, tracking and delivery evidence. We will investigate with the carrier and provide the remedy required by the service and applicable law.

7. Events outside reasonable control

Government action, severe weather, customs, labor disruption, carrier interruption or another event outside reasonable control may delay delivery. We will communicate material delays and will not use this clause to remove a remedy that law requires.

8. Split shipments and unavailable items

An order may ship in more than one package or from more than one fulfilment point. Separate tracking numbers, shipping charges and delivery estimates will be shown where available. If an item becomes unavailable after acceptance, we will notify you and provide the cancellation, refund or substitute option required by law.

9. Addresses and delivery locations

Provide a complete address, apartment or unit number and any access instructions at checkout. PO boxes, APO/FPO/DPO addresses, freight forwarders, remote areas and restricted goods may have different services or fees. We cannot guarantee delivery to a location a carrier or law excludes, but we will disclose a material restriction when known.

10. Title, risk and proof of delivery

Shipping status, title and risk are interpreted subject to applicable law and the order terms. A carrier scan or signature is evidence of delivery, not conclusive proof against a timely claim of loss, theft, damage or misdelivery. Contact the published support channel in the Roisar contact information promptly so we can investigate.

11. Claims and records

Keep the tracking page, package, photographs and delivery notice until the matter is resolved. We may share claim details with a carrier or insurer only as needed to investigate. A carrier's internal deadline does not shorten a longer consumer remedy required by law.