Refund policy

Last updated: September 11, 2026.

Store Name: Roisar

Website: www.roisar.com

Business Address: 12001 Point Aux Chenes Rd, Ocean Springs, MS 39564, United States

Return Address: 12001 Point Aux Chenes Rd, Ocean Springs, MS 39564, United States

Support Email: hello@roisar.com

Support Phone: +1 913-946-8126

1. Your legal rights

This policy applies to purchases from Roisar. It supplements, and does not limit, non-waivable federal, state or local consumer, warranty, product-safety or chargeback rights. If a law provides a stronger remedy, that law controls.

2. Voluntary return period

Customers may request a return within 30 days after receiving the item. Returned items must be unused, unworn, unwashed, with original tags attached and in the original packaging. Customers must contact us before sending a return.

3. Return shipping and costs

Customers are responsible for ordinary return shipping costs unless the return is caused by our error, a defective item, or another situation where we are responsible under applicable law. Before sending any return, customers must contact us through the published support channel and provide the order number, item information and reason for return. We will provide the return instructions after the request is reviewed.

4. Condition and exclusions

Eligible items must be in the condition required by the return instructions, subject to applicable legal rights. Lawful exclusions, including hygiene, customized, final-sale, perishable or digital items where applicable, are: those disclosed before purchase and permitted by applicable law. An exclusion does not apply to a defective, unsafe, misdescribed or incorrectly supplied item where law gives a remedy.

5. Defective, damaged or incorrect goods

Contact us promptly with the order number, description and photographs or carrier evidence if available. We may repair, replace, exchange or refund as appropriate. Do not discard an unsafe item; follow safety instructions. We will provide any remedy required by applicable law.

6. Authorisation and return address

Obtain authorisation before shipping if requested. Return address: the Return Address in the Roisar contact information. Packing and carrier instructions: are supplied through the published support channel after a valid request. Keep tracking and proof of shipment.

7. Fees

There is no restocking fee. Customers are responsible for ordinary return shipping costs unless the issue is caused by our error, a defective item, or another situation where applicable law requires us to cover the cost. We will not impose charges that are not permitted or disclosed.

8. Approval and refund timing

After approval and receipt or verification of the item, we issue the refund to the original payment method within the timeframe required by applicable law and the payment provider, subject to provider processing. If that method is unavailable, we will contact you for a lawful alternative. Sales tax is refunded to the extent required by the applicable jurisdiction and transaction.

9. Cancellation and disputes

To request cancellation before dispatch, contact the published support channel in the Roisar contact information. Please contact us before a chargeback so we can investigate, without limiting card-issuer rights. Chargeback contact: the published support channel in the Roisar contact information.

10. Return steps
Submit a request through the stated channel within the applicable window.
Wait for return instructions or an authorisation number when required.
Pack the item safely, remove old labels and use the instructed carrier.
Keep the tracking receipt until the refund or other remedy is confirmed.

We may pause a decision while verifying delivery, condition, fraud indicators or a reported defect. We will not use a verification step to defeat a remedy that applicable law requires.

11. Partial refunds, exchanges and replacements

If only part of an order is returned or affected, we may refund or replace that portion and the associated tax or shipping amount to the extent required. An exchange, store credit or replacement is offered only where lawful and accepted by you; you are not required to surrender a non-waivable legal remedy in exchange for a voluntary credit.

12. Gifts, promotions and payment reversals

Gift returns, promotional bundles, free items and discounts may require return of the complete qualifying set or adjustment of the discount, as disclosed before purchase. Refunds can appear as a pending reversal before they post. A bank, wallet or card issuer may display a different posting date, but we will provide the refund record on request.

13. Evidence and contact

We keep return and refund records for the period reasonably needed for accounting, fraud prevention, legal compliance and disputes. Questions should include the order number and be sent to the published support channel in the Roisar contact information; never include a full card number or password.